Friday, May 17, 2002

Billing issues and rates for wireline and wireless services continue to be the primary topics of consumer complaints and inquiries to the FCC's Consumer and Governmental Affairs Bureau. In March there were 1,520 complaints (up from 907 in Jan) on wireline billing and 2978 wireless related comlaints. Of the latter, 1,850 were for billing. Other issues included service qualities, marketing and advertising, equipment, contracts and "cramming" - when an unwanted service is added....

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