We never stop working for you
Well, that was fun. Long blogging haitus due to much work and little time. But I digress.
After telling my friends and family for years that they should switch to verizon as they have the best coverage overall, I've converted to really disliking them immensly. I'm more of a VerizonPathetic visitor now. This story captures what's happend with the Samsung A890 story.
Can you see it to the right in the phone graveyard? Well, there it rests in peace never to be charged again, maybe. This was an early death brought about by poor design and worse support. What happend to Samsung anyway?
Rather than go through the whole litanny of issues, let me summarize this wonderful experience:
- I purchase a TREO 600 to do email and voice calls on the same device. I'd seen Stewart Alsop rave about the treo years earlier at a BREW conference, and I assumed it had to be better than the wireless Palm device I'd been using. Well, it too sucked. It begain a bit of a saga documented earlier.
- Well, that was problematic to say the least. After a $4300 phone bill and lots of problems, my company installed Goodlink software and the problems were reduced. they did not go away, however, as a new issue arose: I missed abotu 50% of my phone calls as the push email service had taken over my phone.
- to keep the email productivity going, but also stop missing phone calls, I switched to a family plan and put all the phones, including the new Samsung A890, on the same plan. In total I had the following on my 3000 min plan: treo 650, EV-DO card, my daughter's Kyocera Slider, an other daughter's E815, and the others. Well, I had to forward my calls from the Treo to the Samsung, and carry two phones, but the problem SHOULD have been solved. but no. The MALLOC error surfaced.
- I've been on the phone countless hours with Verizon about the Malloc error. I've recived 3 "new" A890s all with the same problem. I've been told repeatedly by Verizon that "...the only choice you have is to pay full price for a different phone, or keep getting replacement A890s". this despite the fact that I pay Verizon like $450/month for the family plans, I've been a loyal customer, and their equipment is faulty.
- I ordered a new e815 from the web site to "upgrade' from the A890. After a few weeks with no phone I look into why it's taking so long only to find out "...you must have listed a PO box as your address". Huh? I did no such thing. Moreover, why was I not contacted about this issue by phone or email?? I told them "...cancel the order. I'll buy one of these new Razr phones instead". my reason was for the bluetooth and to try yet another new phone.
- well, when I tried to go back to the web site, I was unable to order it online since my "canceld" order on the e815 was preventing me from doing anything else (it's still that way by the way). So they told me to upgrade a different phone and then switch when it came in, which is what I did.
- I finally spent another 30 min on the phone yesterday since I had to activate the Razr on one account, move it to another account and switch ESNs back to normal. What a pain. I was not able to do this online for some reason (you can switch ESNs on line now, most of the time).
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