Tired of Verizon Wireless?

I'm tired of Verizon Wireless.  But as we both know, there is little one can do against "the system".  Oh I could switch to At&T or T-Mobile or Sprint, but why bother?  From what I've read that's no better.

Today's debacle began when I decided to modify my contacts online rather than on my handset. I wanted to do that as I've got several different numbers for a person that i've mis-labeled.  When I'm at a trade show and I need to reach him I end up waking up his wife as I've got his mobile number stored as his office, his office stored as his home, his home as his mobile.  Anyhow, it SHOULD be a snap to fix this up on my hand-dandy desktop...BUT NO! When I went back to www.verizonwireless.com/backupassistant (as instructed by my handset) I'm redirected to the "welcome to back assistant" page which informs me I need to download this application to my handset.  Well, yea...duh...I did that last year guys.  And I've been using it since then...

so....once more into the #611 breach....

And I get customer care agent #1 (Shashandra from Atlanta) who I spend 10 minutes describing my problem too...until she gets (I think) the simple problem, whereupon I'm moved to Customer Care person #2, who never really understood this problem, who puts me on hold for 5 min so I can talk with the "expert" #3 who tells me to "delete backup assistant from your handset and re-download it and run it again"

gee thanks.  I never would have thought of that on my own.  pleasure to spend 30 min with Verizon Customer Care today!

so helpful.